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    Refund policy

    Returns & Refunds

    For all enquiries, please contact hello@originalkettlebell.com or use our contact form

    • If you are not 100% happy with your purchase, we will refund any order within 30 days of placing your order.
    • In order to qualify for a full refund, the item must be in new condition and in the original packaging.
    • If a request to cancel an order is received before it has been dispatched, you will receive a full refund, including any postage costs.
    • Requests for cancellations received before dispatch will be processed as soon as possible, usually within 24 hours of receipt.
    • If a request to cancel an order is received after it has been dispatched, the cost of returning the item will be deducted from any refunds issued.
    • Requests for cancellations or refunds received after items have been dispatched will be processed within 48 hours of the item being received back at the warehouse.
    • All refunds are dependent on inspection of the item once returned, in relation to the complaint.
    • All requests for refunds & returns must be authorised by emailing hello@originalkettlebell.com
    • Any unauthorised returns will not be accepted or refunded

    Lost, Damaged, Faulty & Incorrect Items

    • If an item is either lost or damaged while shipping, or faulty or incorrect when delivered, you must inform us immediately, and within 7 days of receiving the shipping notification.
    • We will refund or replace any item which is lost, damaged, faulty or incorrect, as long as it is reported to us within 7 days of dispatch.
    • We may offer a discount from the cost if the damage or fault is minor or cosmetic.  However, this is not compulsory, and a full refund or replacement will still be available.
    • It is the customer's responsibility to report any deficiencies or issues with their order.  Any complaints received after 7 days after dispatch will not be considered.
    • Please retain all packaging until your claim has been completed
    • All issues must be reported to hello@originalkettlebell.com
    • Please include photos of all damage and faults and ensure you include photos of the packaging which clearly show the shipping label.

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